Yasmina Amar

Customer Relations & Administrative Support | German & English

About

I specialize in customer relations, administrative support, and data processing, ensuring smooth workflows and efficient communication. With experience in handling customer inquiries, managing documentation, and optimizing processes, I bring a structured and detail-oriented approach to every task.My background spans business operations, market analysis, and digital platform management, allowing me to streamline processes while maintaining a strong customer focus. Fluent in German and English, I thrive in international environments and enjoy creating solutions that enhance both efficiency and customer experience.

Experience

October 2024 - March 2025
Future Technology, Customer Relations Intern
• Managed customer relationships by responding to inquiries, processing requests, and ensuring smooth communication between clients and internal teams.
• Reviewed and organized trade documentation, verifying accuracy and ensuring compliance with international import/export regulations.
• Coordinated logistics and order fulfillment, working with suppliers and internal teams to optimize delivery timelines.
• Maintained and updated customer records, ensuring accurate data entry and documentation for transactions.
• Provided structured customer support, addressing inquiries related to shipments, schedules, and trade procedures while ensuring efficient issue resolution.-June 2022 – September 2024
Sawa Global Ltd, Marketing Manager
• Reviewed and processed customer data, ensuring accuracy in records and supporting registration workflows.
• Conducted market research to assess industry trends and optimize customer engagement strategies.
• Developed and managed documentation and marketing materials, ensuring clear communication across platforms.
• Managed digital content and branding, overseeing social media platforms and maintaining data accuracy.-May 2018 - September 2018
Real Estate Sales, Intern
• Worked directly with a private real estate owner in managing short-term leases for properties across the Frankfurt area.
• Conducted market research on rental trends, competitor pricing, and customer preferences.
• Managed the collection of resident feedback, producing excellent reviews (4.5/5 stars).
• Assessed client applications to ensure eligibility and compliance with property owner requirements.-May 2016 - August 2016
Memphis Tours, Intern
• Verified and processed booking documentation for travel and accommodation arrangements.
• Handled customer inquiries and ensured accuracy in tour and flight reservations.
• Tracked and compiled customer feedback, creating reports to improve service quality.
• Managed email correspondence and ensured all documentation was properly recorded.

Education

2018 - 2022
Frankfurt School of Finance and Management
• Bachelor of Science (BSc), Business Administration with focus on Marketing, Thesis grade: 1,8-2007 - 2018
European School Frankfurt am Main
• European Baccalaureate, 84%

volunteering and responsibilities

• Led the organisation and execution of Red Nose Day, including coordinating with student groups, promoting the event to the campus community, and handling all logistical details on the day of the event
• Supervised a group of over 100 campers ages 12-17 during an outdoor summer camp in Molzhain, leading activities, managing behavior, and ensuring the safety and well-being of the campers.
• Managed and oversaw the entire donation process for Flüchtlingsunterkunft Alt Praunheim, a refugee camp in Frankfurt, including collection, distribution, and assessment of needs in collaboration with local organizations and community members. Led a team of volunteers in effectively identifying and addressing the needs of refugees, resulting in improved living conditions and support for those in the camp
• Initiated and organized events for FS Charity Initiative, including the first on-campus Charity Run (raising 324 EUR in total) and the Poker Game Night (raising 278 EUR in total).
• Represented the Marketing concentration at Frankfurt School's Bachelor Day event, providing information to prospective students about the program and the school, giving campus tours, and answering questions about the application process and student life

Language and IT Skills

• English (fluent), German (fluent), Arabic (limited working proficiency), Spanish (limited working proficiency)
• Excellent at Microsoft Office, Proficient in VBA, Python, R, Stata, Canva

Entrepreneurial activities

• Founded a company to market and sell clothing & stationary items as part of the JUNIOR contest, a state-wide competition where student competitions are evaluated on various criteria, including business plans, marketing strategies, and financial projections
- Created products with compelling logos
- Built self-made exhibition stands
- Presented to a jury and over 100 audience members
- Won award for ‘Best Business Idea’
• Served as a spokesperson for the Frankfurt School Consulting Project, presenting the founders of Thing-It with an in-depth marketing plan on how to best address the mass market for the selected OTS products
• Conducted an in-depth interview with the founder of Exaloan for the Frankfurt School Entrepreneurship Project, delivering a detailed report on the company’s business model, target market, challenges, and growth plans
• Participated in a business game (Aycada) simulating real-world business scenarios of a pharmaceutical company, achieving the highest income of all second semester groups through effective problem-solving and strategic decision-making

Contact

☎ +20 107 006 6499
✉ [email protected]